The Social Element |

WHO WE ARE:

The Social Element is a global team of social media pioneers & analytical thinkers, powered by human values.

We partner with the world’s leading agencies and brands across FMCG, Travel, Financial Services, Retail, and Entertainment, at the same time, working hard to keep the culture, love, and family feel of a small business. This is what makes us unique to work with.

WHAT WE DO

We combine hard data with human intuition to bring our partners outstanding results. That’s why some of the world’s biggest brands come to us for social media consultancy, strategy, and community management.

COMMUNITY MANAGEMENT WORK

We think that it’s possible to be mindful of a brand’s online reputation while still being human, sounding like one, and having fun. When communicating with a brands audience, we make sure we always put the brands best foot forward, but we also understand the value of honesty and transparency, and we weigh this in when recommending an approach.

People don’t like canned responses, but brands still have to follow certain internal guidelines. The thrill of that balancing act is what gets our community managers out of bed every morning.

OUR VALUES

As well as being a 100% remote working agency we operate fully on the following core values;

• Do it well
• Be one team
• Do the right thing
• Keep pioneering
• Make them smile

Recruitment Process

FIRST STAGE
An assessment will be sent out to you which will test the following:
1. Language proficiency (grammar, punctuation, spelling, register, etc.)
2. Social media knowledge (how to answer based on different social media channels, character limitations, etc.)
3. Customer service skills (how to address customers, problem-solving, tone of voice, etc.)

SECOND STAGE
An interview with the recruitment team.
This will be a competency based interview around your experience.