Campus - Internship Programme - MBA Customer Service & Business Strategy - 2024 (UK)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and adaptability that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Working in Customer Service and Business Strategy means working at the heart of American Express’s global operations, which sits in our largest division, the Global Services Group (GSG). Employing 36,000 colleagues in 28 countries around the globe. Our world-wide teams include:

• Commercial & Merchant Services
• Global Consumer Servicing & Partner Management
• Global Card & Risk Operations
• Global Real Estate & Workplace Experience
• Travel & Lifestyle Services

Our service is an award-winning differentiator and is at the heart of our company’s vision. Our passion for attracting and retaining outstanding talent is what makes us stand and the reason we regularly win best workplace awards globally.

If you’re passionate about making an organization run more smoothly and efficiently, Customer Service and Business Strategy at American Express could be an ideal opportunity for you. Depending on your background and interests, you could be involved in conducting systems and efficiency analysis, implementing cost control measures that help improve the services we deliver to customers or shaping the future servicing strategy for various American Express products.

What type of work can you expect to do in Customer Service and Business Strategy at American Express?

• Evaluate global processes and systems for opportunities to reengineer and transform our business operations
• Lead, partner, and collaborate closely with diverse customer groups, such as Technologies and Marketing, to deliver project implementation and successful outcomes
• Leverage project management skills and principles to keep projects on schedule, within budget, and on time
• Analyse data with analytical, statistical, and optimization techniques to identify insights, opportunities, relationships, and quantify/measure results
• Present your project to senior leaders in our organization

Talent Attributes & Skills/Experience Needed

• Effective interpersonal skills – ability to collaborate and be a great teammate
• Excellent communicators – with the ability to explain complex concepts in a simple and easy to understand manner
• Great problem solvers and project managers
• Background and interest in both qualitative and quantitative analysis
• Demonstrated curiosity about Strategy/General Management
• Experience applying Agile/project methodologies is a bonus

Educational Requirements

• Currently enrolled in an MBA programme with a graduation date between December 2024 and July 2025

About AMEX

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

Apply now!

In order for your application to be considered, please complete the below steps:

1. Click on the link below and select “Apply Now”
2. Create a new username and password
3. Complete and submit your application (CV and Cover Letter)

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Our team will review completed applications on a rolling basis. We would encourage you submit your applications early as applications may close before the deadline. We appreciate your patience while we consider your application. Please apply as soon as possible as the final application deadline is Sunday 14th January 2024 at 11:59pm GMT.

If you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Campus Recruitment Team.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Adaptable working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centres staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.